Successful with After Sales Services
The aerospace industry, mechanical- and plant engineering or high-tech and telecommunications industry understand service and spare parts supply more and more as a new potential for success. Whoever can bind clients for the long term with intelligent service and maintenance offers, can increase sales and profits, even if the actual product business in running low. But how does a long-term competitive strategy for after-sales business look like? How can an efficient service organization that ensures cost-optimized spare parts logistics be built? These and other issues relating to the strategic, organizational and technical aspects of after-sales business are answered by top authors from leading companies and research institutions.
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