Barkawi Impact Story Special: Prinzhorn Group
With an annual production of 1.9 million tons of packaging paper and around EUR 1.2 billion in sales, Prinzhorn Group is Europe's market leader in terms of turnover. But the competition is tough. Cost leadership alone no longer suffices. A comprehensive, modern customer service is required. Not a trivial matter when you have 6,000 employees in 15 countries and at five autonomous production venues!
Best possible service level and perfect production planning through smart centralization – that was our response to the brutal demands of the packaging market. The ‘Leadership in Service‘ project was designed to help and set Prinzhorn apart from the competition, but most of all to heighten customer satisfaction and loyalty.
Read here how we succeeded in flexibly placing a focus on the customer's service expectations, while at the same time meeting the highest product expectations.
Our impact paper "Becoming a service champion with perfect production planning, a powerful sales operation and one face to the customer!" provides a fast overview in a compact case study of the ways to achieve great things with just a few clever concepts.
Barkawi, the entrepreneurs among consultants, are the right partner for companies that want to turn challenges into measurable results, step by step!
You would like to know more?
Ask Oliver Bendig.
+49-89 - 749826 - 0