The Barkawi Service-Times provides trends, insights and up-to-date information from the world of After Sales Services and the Spare Parts Business.

The second edition of the Service-Times comes with an Interview with Hans-Werner Albrecht, General Manager Global Service at Pentax.

Jochen Lehmann, Saman Kitvarametha and Christoph Beuter provide insights into their project business, hot topics and trends the way we observe the Services and After Sales Markets.

Last not least find out how much money is spent on warranty management in selected manufacturing industries.

We wish you a pleasureful reading. If you have comments and feedback, don't hesitate to contact us.