Workforce management targets to synchronize workforce and parts management in order to optimize the service performance. The service operations will benefit from:

• a significant reduction of planning effort due to automation
• Increase field service utilization due to optimized resource planning and real time execution monitoring
• Reduction of spare parts inventory due to accurate short and long term demand planning
• Improvement of customer service targets (service level compliance) 

Barkawi has extensive know-how of players, approaches, and specific applications in the sector of Service and Supply Chain Planning Tools. Core levers for a successful workforce management are the integration of field service and parts logistics, so that the planning, positioning, provisioning and pricing of people and parts happens in unison.

Barkawi Services:

• Assessment of current workforce management setup
• Demand analysis
• Benchmarking with best practice case
• Optimization and development of planning logic and automation
• Definition of business rules to ensure integrated order & task management
• Integration of supply chain management
• Process change management
• Use case development as basis for detailed functional specification
• Definition of IT criteria catalogue for system evaluation and insight into workforce management tools
• Definition of functional specification for implementation
• Project management of IT-implementation and integration
• Transition into business