Service Business Models
Depending on the maturity of the industry, services are often offered without a comprehensive concept on set-up and profitability, previous to the service launch. Sometimes services are part of a product package which has been complemented with some kind of repair and warranty services: the service itself and the service portfolio haven’t been set-up like a professional business, having ignored customer requirements and competitive offerings in the market. The set-up of a viable business model and a calculation of a business case for the service offering is as well crucial for success as the development of a powerful service organization and lean processes.
Barkawi Management Consultants provide support to set-up a viable and sustainable service business based on market intelligence with regards to the relevant industries, financial benefit calculation, a service process definition, and the set-up of service organization but also the integration of suppliers in terms of service commitments to the customer.
- Service strategy development
- Competitor analysis with regards to service
- Business case calculation
- (Service) process design
- Organizational design
- KPI (model) definition
- Service partner management
- Supplier management and integration