Consulting Portfolio Aftermarket Services
Aftermarket services are a growing field. The turnover owed to after sales services amounts to more than a trillion Euros worldwide. The field of aftermarket belongs to an extremely dynamic growth sector which is becoming increasingly important throughout various industries.
Original equipment manufacturers (OEMs) have particularly realized that after-sale activities do not only comprise liability for defects but also a great potential for additional turnover and benefit.
Today, traditional product manufacturers generate an average of 20-30 per cent of their turnover from product-supporting services and draw about 40% of the company’s profit from the same. Barkawi Management Consultants supports organizations in tapping into these enormous potentials and establishing service as a strategic competitive factor:
- Development of growth strategies for service companies
- Engineering of service products
- Segmentation of customers and optimization of service product portfolios
- Design and implementation of service processes
- Development and optimization of the service infrastructure
- Restructuring of service organizations
- Development of lifecycle management systems
- Development and realization of logistic solutions for spares
- Development and specification of IT requirements
- Selection and implementation of after sales IT solutions
- Data management, cleansing and migration
- Development and execution of cost reducing measures
- Development of measures to increase service turnover
