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Bendig expands Service Division

After Sales Services are considered to be the most attractive segment of the supply chain. Oliver Bendig, a former member of the leadership team at Bain & Company, has reinforced Barkawi Management Consultants service division.

Oliver Bendig, internationally renowned after-sales expert and previously member of the leadership team "Industrial Services" at Bain & Company, has joined the Partner group of Barkawi Management Consultants. Bendig's mission is to expand the service-excellence division and strengthen the top consultancy's competency in the field of service.

Munich, 31 July 2014: With the appointment of Oliver Bendig (45) as Partner, the management consultancy Barkawi Management Consultants acknowledges the growing demand of consulting in the after-sales services business - As such, one of the most attractive segments of the supply chain.

Bendig brings with him more than 18 years of consulting experience. He started his career at Siemens in North America, was a Consultant at Gemini Consulting and moved to the Monitor Group in 2001, where he became Vice President. Bendig was, among other things, responsible for service improvement programs for global energy system manufacturers such as Alstom. In 2008 he continued his career at Bain & Company, most recently as a member of the management team in the business unit "Industrial Goods & Service".

Bendig has successfully led a number of service projects at leading international companies: he was, for example, responsible for the global tripling of the service business of a leading provider for power and automation equipment with his teams in Europe, Asia and North and South America. Both with Monitor and Bain, Bendig also successfully built the practice groups service strategy. Numerous publications document his expertise, such as the study "Service now! Time to wake up the sleeping giant" published in 2012 or the publication issued in 2010, "Growth Engine Service."

The number of customers who need assistance in optimizing their service portfolio continues to rise. Karim Barkawi, founder and CEO of Barkawi Management Consultants, explains it this way: "Only companies that are able to bind their customers permanently with intelligent service offerings ensure its sustainable growth - particularly in times of low turnover from the new product business. Consequently, we are reinforcing this area and attracting the brightest minds. With Oliver Bendig we were able to gain an internationally renowned service expert for us - that makes us very happy."

When asked to explain the reasons behind his move to Barkawi, Bendig mentions the expectations of his customers. They are increasingly looking not only for advice regarding the development of strategic service concepts, but are more and more expecting a partner who can support them during the implementation and who is jointly responsible for the results. "At Barkawi I have found colleagues who know the strategic requirements, but also are aware of what is important for service in the field - and especially how to develop concepts from the outset, so that service technicians can implement them onsite," says Bendig.